SMS Terms

What these terms cover

Third Axis AI LLC (“ThirdAxis AI,” “we”) answers after-hours phone calls for trade companies such as plumbing, HVAC, and electrical contractors. When a customer calls with an emergency and agrees to the emergency rate, we text that company's on-call staff so someone calls the customer back.

These terms cover those text messages, including US Allied emergency call alerts, sent for US Allied by ThirdAxis AI. They are separate from the terms for using this website.

These messages are sent using on hand (on-hand.ai), a product of Third Axis AI LLC.

Who receives these texts

Only employees of our client companies who are on the after-hours on-call rotation, such as on-call technicians and their managers. Each person agrees to receive these alerts when their employer adds them to the rotation, and the employer confirms that consent to us in writing, by email, before the number is added.

We do not text the customers who call, and these alerts cannot be joined through this website. Reading or accepting this page does not sign anyone up for texts.

The first text to each number says:

“You'll get US Allied emergency call alerts from this number. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”

What we send

• Emergency call alerts. The caller's name, callback number, address, and problem, asking you to reply YES if you've got it or NO to pass it on.
• Escalation alerts. The same details, sent to a manager when the on-call technician hasn't responded.
• Confirmations. Short replies to what you answered, such as “Got it, thanks. It's yours.”
• After-hours leads and follow-ups. Non-emergency calls to follow up on, one at a time or as a short summary.

These messages contain no marketing and no links.

How often, and what it costs

Message frequency varies with call volume and the on-call schedule, usually a few messages a night while you are on call. Msg & data rates may apply.

STOP and HELP

Reply STOP to opt out. Texts to that number stop at once, and you'll get a confirmation that you are unsubscribed. Reply START to turn them back on.

Reply HELP for help. You'll get: “US Allied emergency call alerts, sent for US Allied by ThirdAxis AI. Office: (630) 800-2032. Reply STOP to opt out.”

STOP ends text messages only. On-call phone calls are separate, and any change to your place on the rotation is between you and your employer.

Delivery

Carriers are not liable for delayed or undelivered messages.

Your privacy

How we handle phone numbers for these alerts is in our SMS Privacy Policy.

Changes

When we change these terms we update the date at the top of this page.

Support

roman@thirdaxis.ai
US Allied office: (630) 800-2032
Third Axis AI LLC, 560 W. Roosevelt Rd, West Chicago, IL 60185