News
The AI news worth a business owner's time, in plain language, and what we're shipping with our clients.
Our first AI employee is answering a customer line
On-Hand, our managed AI employee, went live on a client's customer line on November 3. Here is how it works and what we will measure.
QuickBooks will now chase your late invoices
Intuit is rolling out AI agents across QuickBooks, starting with automatic invoice follow-ups and an agent that runs more of the monthly close. Here is what is live and what will cost extra.
Reading electrical drawings to count arc-flash study points
For an electrical engineering firm, we built a system that reads one-line drawings, marks every arc-flash study point for an engineer to check, and drafts the proposal. It runs inside the firm's own cloud.
One back office for six trades companies
A group of plumbing, heating, electrical, and lighting companies in the Chicago suburbs now runs on one operations portal. It went live on October 21.
Most small businesses now use AI, and the ones that do are hiring
New surveys from the U.S. Chamber and the New York Fed measure AI use differently, but they point the same way.
Toast puts an AI on the restaurant phone
Toast's fall release adds AI agents that answer calls, build the staff schedule, and suggest menu changes. The phone agent is still in early access.
ServiceTitan lets AI assistants book contractor jobs
ServiceTitan opened its AI package to every residential contractor and launched Homh, which lets ChatGPT, Gemini, and Claude book jobs straight into a contractor's calendar.
California says AI can't be the only one who fires you
Governor Newsom signed SB 947 and a set of workplace AI bills. If you have staff in California, a person has to stand behind discipline and firing decisions.
A cloned voice helped take €95 million from a private bank
A fake text from the CEO, then a call from a lawyer whose voice was generated by AI. The same play works on a five-person office, and three rules stop it.
A dealership website that stocks itself
For a small Iowa car dealership, we rebuilt the website so the lot updates every day on its own, every car has a lead form, and the team edits the rest without calling anyone.
Seven systems, one back office: our work with Golf Direct
A two-store golf retailer ran its business across seven platforms. We joined them into one portal the team uses every day, from listing new products to a trade-in program.
Get the monthly ThirdAxis News.
One email a month: the AI news that matters to a business like yours, and what we shipped. No hype, easy to unsubscribe.